5 September 2010
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  Frequently Asked Questions 
THE checkSURE SERVICE checkSURE REPORTS
REGISTRATION ORIGINAL COMPANIES HOUSE DOCUMENTS
PRICING checkSCORE
  THE checkSURE SERVICE 
What is checkSURE – in a nutshell?

The checkSURE eCommerce service is built around one key component - Full and Comprehensive Company Reports. Once registered, you can purchase and store Full Company Reports online for only £9.95 plus VAT. checkSURE Users can also maintain up-to-date copies of Full Reports on any company through checkSURE's 'Keep it Live' facility - for an additional investment of only £5 plus VAT.

checkSURE also offer SnapShot Reports for an entry price of only £5.95 plus VAT. For those decision makers looking to supplement the knowledge that they already have of a target company with a considered credit score and suggested credit guide, these are checkSURE's best value option.

All checkSURE Reports are displayed immediately on purchase and emailed to the purchaser in attached html format. Reports are also saved within your checkSURE portfolio and can be viewed from any Internet connected computer in the world.

To receive even better value buy a Credit Top Up. This is an option to put some money ‘behind the bar’ at a discount. With a Credit Top Up you save both money on all checkSURE purchases and time by not having to input your credit card number each time you want to view and store a Report or document.

The checkSURE Choice range you the opportunity to view report collections especially selected by the checkSURE team. Whether you're a student, company manager or investor checkSURE Choice is an ideal way for you to gain an appreciation of the value and quality of the checkSURE service.

For more information on our reports see the ‘checkSURE Reports’ section of FAQs.

What is ‘checkSURE Portfolio’?

The ‘My Portfolio’ tab which is visible once you have logged into the checkSURE service is the area where the all the information you have purchased on target companies is stored. In effect it is your collection of ‘portfolio companies’. On the ‘My Portfolio’ screen you can see icons and indicators to take you to the reports and documents that you have purchased, updates and information on your target companies.

What do you see as your mission?

Our mission is to become your core credit checking and company information destination.

We believe that there are four critical pieces of information you need from a desktop credit management decisioning tool.

  • Confirmation that the party with which you wish to trade is an existing legal entity trading from where they say they are.
  • A credit score or other respected opinion of how credit worthy that legal entity is.
  • A suggested monthly credit limit.
  • Notification immediately if something material (including the score or credit limit) changes.

The checkSURE service ensures that companies and organisations of any size can harness this power of affordable, accurate and accessible information to benefit their credit management decisions.

Where do you get your company data?

checkSURE obtains raw data from business information provider, N2Check, and applies its extensive investment in eCommerce information technology before retrieving, displaying and storing the data for checkSURE users.

Do you offer any other services such as credit insurance or debt collection?

No, not at this time. We are focused on being the best place for you to obtain top quality, best value credit and company information.

Does the checkSURE service cover Europe or the USA?

Not right now. Only UK and Irish businesses are covered by the checkSURE service.

  ACCOUNTS AND REGISTRATION 
Can anyone register?

Yes. You don’t have to be a business user to take advantage of the checkSURE service. checkSURE is just as a useful service for homeowners checking the status of double glazing or building contractors as it is for business users checking customers and suppliers.

Do I have to pay to open up an account with checkSURE to use the service?

No money is required to open an account – opening your account is FREE. Simply register with an email address and password and ‘pay as you go’. Unless you choose to take advantage of checkSURE Credit Top Up discounts, you need pay for no more than you take from the checkSURE Service.

I want my team to register – what’s the best way to do this

Once you (the team leader) have registered, the checkSURE service can be configured to allow multiple users to access your checkSURE account. Obviously, caution is required when harnessing the power of this function since you may have given other users permission to purchase reports on your account. Nonetheless, when deployed sensibly checkSURE's User Profile Management System (UPMS) can add real value to the way a team/company operates.

For example, the checkSURE UPMS can be used to:

  • Deliver the latest information on a company's prospects and accounts to the desktops of its sales team. The UPMS can be configured to allow users to purchase or only view company report information.
  • Allow all parts of an organisation to monitor the future creditworthiness of current and potential trading partners. As an integral part of the online service, checkSURE provides a checkSCORE for each company doing business with the user's organisation.

In short, checkSURE's User Profile Management system is a state of the art method for allowing controlled access by individuals at the sharp-end to critical commercial intelligence.

Registration is surprisingly easy and quick - how did you manage this?

We only collect the information that we need to ensure that you get what you want and we get paid what we're due. Also, we do not hold any credit card information of any sort - that is taken and processed by our payment partner Worldpay. We want you to enjoy the benefits of checkSURE as soon as possible so have kept the registration information to a minimum.

  PRICING 
What is a checkSURE Credit Top Up?

Think of checkSURE Top Ups as being similar to leaving ‘money behind the bar’ when you go out for office drinks. If you use a full range of checkSURE services then our credit top scheme is likely to be your best option. Simply create a discounted credit balance on your checkSURE account and sail through the checkSURE report ordering process by leaving behind the credit card payment screen when you buy anything from the checkSURE website – from Snapshot Reports to original Companies House documents. Savings range from £5 on £100 spend and £125 when you buy a £1000 checkSURE Credit Top Up.

I’d like to try before I buy, can I do that with checkSURE?

Affordability is one of our key aims and if we offered lots of gimmicks such as free reports that would push the costs up for all our users. As the saying goes “There ain’t no such thing as a free lunch!”

Anyone who wants to see the kind of information we offer can click on ‘live sample’ links throughout the site. At just £5.95 + VAT, a checkSURE Snapshot Report is the perfect way to sample the credit score and credit limit as they apply to a company or business that you have some first hand knowledge of. checkSURE Full Company Reports are only £9.95 + VAT – the best value reports on the web.

Why do you charge the same price for Reports on sole traders and partnerships as for limited companies when there usually not as much information available on these entities?

In many respects collecting information on sole traders and partnerships is more difficult than gaining the same on limited companies, since the latter have legal obligations to disclose certain types of information on a regular basis (accounts, annual returns and so on). Information on sole traders and partnerships often has to be checked individually which makes it even more worthy. As a result, to keep our pricing simple, we decided that the trade off between quality and quantity of information is a real one and that our prices on reports on all these entities should be the same.

  checkSURE Reports 
Does the company I purchase a credit report on know that a search was made on them?
The data used to compile a company credit report is obtained from documents and financial data that a company is required to file at Companies House. This means that any searches made on a company will not be recorded and the company will not know that a credit search was made on them. Also unlike a credit search on an individual, your search will not affect the company's credit rating.
What checkSURE Reports are available?

The checkSURE eCommerce service is built around one key component - Full and Comprehensive Company Reports. Once registered, you can purchase and store Full Company Reports online for only £9.95 plus VAT. checkSURE Users can also maintain up-to-date copies of Full Reports on any company through checkSURE's 'Keep it Live' facility - for an additional investment of only £5 plus VAT.

checkSURE also offer SnapShot Reports for an entry price of only £5.95 plus VAT. For those decision makers looking to supplement the knowledge that they already have of a target company with a considered credit score and suggested credit guide, these are checkSURE's best value option.

All checkSURE Reports are displayed immediately on purchase and emailed to the purchaser in attached html format. Reports are also saved within your checkSURE portfolio and can be viewed from any Internet connected computer in the world.

What is covered by a checkSURE Snapshot Report for £5.95?

checkSURE Snapshot Reports are available on over 4 million UK Limited companies, partnerships, and sole traders, online, 24 hours a day at only £5.95 plus VAT. Once purchased, Snapshot Reports can be viewed instantaneously online. They are also emailed to you immediately and stored in your checkSURE portfolio for later retrieval.

checkSURE Snapshot Reports provide:

  • Company Identification Details
  • The checkSCORE - Credit Score
  • checkSCORE analysis
  • Credit Guide

For those decision makers looking to supplement the knowledge that they already have of a target company with a considered credit score and suggested credit guide, they are checkSURE's best value option.

What is covered by a checkSURE Full Company Report for £9.95?

checkSURE individual Full Company Reports are available on over 4 million UK Limited companies, partnerships, and sole traders, online, 24 hours a day at only £9.95 plus VAT.

As long as the information is available, the checkSURE Full Report will include the following:

  • Company Name and Number
  • Registered Office Address
  • Trading Address
  • The checkSCORE - Credit Score
  • checkSCORE analysis
  • Credit Guide
  • Official Company Information
  • County Court Judgments (CCJs)
  • Known Directors
  • Share Capital / Major Shareholders *
  • Registered Charges
  • Operations
  • Comprehensive Financial Information
  • Key Credit Ratios
  • Key Industry Sector Trends

* Please note: major shareholder information is only included on our Full Company Reports for PLCs (public limited companies). For a full list of all shareholders for other limited companies, we suggest you purchase the latest filed Annual Returns for the company concerned which should have the latest information on file. These are available as original Companies House documents at only £4.95 plus VAT.

Full Reports on partnerships and sole traders show less comprehensive information since reporting requirements for these businesses are less stringent.

Recently formed companies will also have limited details and are ideally suited to the Keep-It-Live option.

Help me understand the concept of ‘Keep it Live’?

checkSURE's 'Keep it Live' facility allows you to maintain up-to-date copies of checkSURE Full Reports on any company for a year. In effect you buy 1 report and get 364 FREE, since you can get a new report everyday if you wish.

For an additional investment of only £5 per report over the single copy price of £9.95, you can refresh the complete details in the report from the checkSURE database for a whole year from the date of purchase. Since checkSURE's data is updated daily this will ensure that you always have access to the most up to date information on your chosen business. Keep it Live is available either immediately on purchase of a Keep it Live Full Report for £14.95 or as a £5 'upgrade' option on one-off £9.95 Full Reports as long as the upgrade is made within ten days of purchase of the original.

So, for example, you may purchase a one-off £9.95 Full Company Report on a potential customer or supplier who you wish to check upon before you make a decision to do business, then upgrade this report within ten days to Keep it Live should you enter into a commercial relationship with them. This will ensure that you always have the most up-to-date information available on this company in your checkSURE portfolio.

  Original Companies House Documents 
What are Original Companies House documents at £4.95?

These are images of the original statutory documents filed by limited companies at Companies House such as

  • Annual Accounts
  • Notice of change of directors or secretary or their particulars
  • Annual Returns
  • Interim Accounts
  • Particulars of a mortgage or charge
  • Allotments of shares notifications
  • Notices relating to insolvency proceedings
  • Particulars of mortgages or charges
  • Changes in accounting reference date
  • Change of name
The images are presented in the checkSURE system in PDF format so you will need to install Adobe Acrobat Reader on your computer. The checkSURE Companies House documents database can access over 100 million of these documents.

How do I get and install Abode Acrobat Reader?

It’s easy. Simply click on this logo and follow the instructions for downloading and installing the software on your machine. Most importantly, Adobe Acrobat Reader is FREE.

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Why would I need Original Companies House Documents when your Full Reports are so comprehensive?

You’re right our reports are comprehensive but sometimes it’s the tiny details that count. For example, our Full Company Reports will show a mortgage or charge against a business. If you want to see the details of this, then you will need to pull up the original document if it has been filed with the bank or lender at Companies House.

As a matter of course you should always check the checkSURE database of original Companies House images for any company that you are searching on. Since it sometimes takes up to three weeks for submitted accounts to be transcribed for inclusion in checkSURE Reports. The latest accounts for a target company are always found first as original Companies House documents.

There has been a worrying trend recently for unscrupulous individuals to resign legitimate directors by filing Forms 288A at Companies House and appointing themselves as directors of these unknowing companies. All companies should regularly check what documents are being filed in their name at Companies House.

Also on many of these documents you get to see the signature of individual directors. This provides yet another way of checking if you are dealing with the correct person.

Are original Companies House Documents emailed and stored?

Yes. Like our reports these documents can be viewed instantly when purchased. They are immediately emailed on request to you and stored in your checkSURE account.

  checkSCORE 
What is checkSCORE?

As an integral part of its online service, checkSURE delivers checkSCORE for each company doing business with the user's organisation as long as that company is trading and accounts for its business in pounds sterling. checkSCORE is based on some 400 separate calculations using software and modelling expertise provided by Scorex Limited, the only scorecard provider in credit risk to be accredited by the internationally recognised quality standard, ISO9001, to derive a final credit score. Scorex's customers include every UK high street bank, BT, Vodaphone, Cable & Wireless, Marks & Spencer, Next, Littlewoods, Britannia, Lombard and GE Capital. checkSCORE gives an indication of the statistical likelihood of a company ceasing to trade within the next 12 months.

How much should I rely on your checkSCORE as a basis for extending credit?

We think that checkSCORE is one of the best credit scores in the market. However, no matter how smart the underlying algorithm or the people who put it together, there is more to extending credit than just a mathematical computation. Depending on the size of potential risk we advise that you look at all the other factors that you would normally think of when consummating a business relationship. How long has the company been trading? What sort of reputation do they have? Are the directors who they say they are? Is the company trading from the address they’ve given you? And so on…and on. Alot of this information is available in our Full Company Reports.

In essence, we advise you to think of checkSURE as being similar to the price guide for a used car that you find in certain car magazines. It is a pretty good indicator of financial health but you still need to kick the tires and look under the hood of any business you are dealing with – please excuse this terribly mixed metaphor!

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